暑假来了，很多童鞋的旅游之心也开始蠢蠢欲动了。特别是一些选择国外游的童鞋们，可能早已开始制定各种出国游攻略了。

 

想着一些人肯定会在出行之前，恶补一下出国常用英语，小编特地为大家准备一期酒店环境下的基本英语对话及常用单词，保证让你在国外轻轻松松解决住的问题!!

 

一、前厅服务基本对话

 

 

1、预订房间

 

查看有无空房：

 

A: I need a room for three days from May 2 to May 4. Do you have any vacant(spare)room?

 

我想订一个房间，5月2号到4号，请问你们还有空房吗?

 

B: Please wait a moment. I will check it.

 

请稍等，我查一下有没有空房。

 

I'm sorry, sir. We are fully booked on that day.

 

对不起，先生，我们那天的房间已经订满。

 

Yes，sir.We have some spare room for you.

 

先生，我们有空余房间可以预定。

 

房间要求：

 

A：I'd like to book a room on next monday evening.

 

我想订一个下周一入住的房间。

 

B: What kind of room would you like, sir?

 

先生，您需要什么样的房间?

 

B：I'd like a suite with an ocean view, please.

 

我想要一个可以看到海景的套房。

 

【同类回答】：

 

I’d like to book a single/double room with a bath/shower.

 

我想订一个有浴缸/淋浴的单人间/双人间。

 

询问姓名：

 

A: Can I have your name, please?

 

现在我能问一下您的名字吗?

 

B: My name Is John Deep.

 

我叫John Deep。

 

A:Could you spell it for me?

 

您能拼一下吗?

 

B:That is J-o-h-n D-e-e-p.

 

J-o-h-n D-e-e-p。

 

2、更改预订

 

A: I'd like to change my reservation for March 19. My name is Mary Chang.

 

我想更改预订在3月19日来住的房间，我叫张玛丽。

 

B: Yes, Miss Chang. What seems to be theproblem?

 

哦，张小姐。有什么问题吗?

 

A：I'd like to changethe date to March 20, and make that for two singles, not one.

 

我想把3月19日改为3月20日，并且要两间单人房，而不是一间。

 

B：Very well. That canbe arranged.

 

没问题，这件事就交给我办好了。

 

3、取消预订

 

A:Room Reservations. What can I do for you?

 

客房预订处。我可以帮您做什么呢?

 

B:Yes. I’d like to cancel a reservation, for the travel schedule has been changed.是这样的。我想取消已经预订的房间，因为旅游计划有所改变。

 

A: Fine, we will cancel it. 好的我们会取消的。

 

B: Thanks. 谢谢

 

4、入住酒店

 

A：Hi, I would like tocheck in.

 

我要入住。

 

B：Do you have areservation?

 

您有预订吗?

 

A：Yes, my name isSteven Smith. I have a reservation from October 2nd to October 6th.

 

是的，我叫史蒂文·史密斯，预订了10月2日到10日的房间。

 

B: Yes, Steven Smith. It's for a singleroom with a bath. Is that right?

 

请稍等。是的，史蒂文·史密斯。您订的是带浴室的单人间，对吧?

 

A：Yes, that'sright.

 

是的。

 

B：Could you fill outthis registration form, please?

 

史密斯先生，现在请您填一下这个登记表格好吗?

 

A:Sure.

 

好的。

 

B： Here is the key toyour room. It's on the 6th floor, room 609. if you have any problem please call room service.

 

这是您房间的钥匙。您的房间在6楼，609房间。有问题请拨客房服务电话。

 

A：Thank you.

 

谢谢

 

5、要求换房

 

A: This is Bell. I'm in Room 908. Can youchange the room for me?It's too noisy.

 

我叫贝尔，住在908号房间。能给我换个房间吗?这儿太吵了。

 

B: I do apologize Sir. We'll manage it, butwe don't have any spare room today. Could you wait till tomorrow? Some guestwill be leaving tomorrow morning. There'll be some rooms for you to choosefrom.

 

没问题，先生。我们会尽力办到，但是今天我们没有空余房间。您能等到明天吗?明天早上一些客人会退房。会有一些房间任您挑选的。

 

A：All right.

 

好的。

 

6、退房结账

 

A: I'd like to check out. Can I pay my billhere?

 

我今天退房，我可以现在结账吗?

 

B：Yes, please. Here'syour bill. Would you like pay by card or cash?

 

好的，这是您的账单。您刷卡还是付现金?

 

A: By card.

 

刷卡

 

B: OK. May I have your card?

 

请把卡给我。

 

A: Here you are.

 

给你。

 

B: Please sign here.

 

请签名。

 

7、寄存行李

 

A: Can I leave my baggage here?

 

我这里可以寄存行李吗?

 

B: Yes. How many pieces of baggage do you want toleave?

 

可以，您有几件行李要寄存?

 

A: Two suitcases.

 

两个手提箱。

 

B: How long do you want us to keep them?

 

您要存多久?

 

A: I'll take them out no later than 16:00.

 

在 16点前取。

 

B: Are there any dangerous goods or any fragile articles in your baggage?

 

您的行李中有危险物品吗?

 

A: No, there aren't any dangerous goods or any fragile articles. How much do I have to pay?

 

没有危险品和易碎品。我需要付多少钱?

 

二、客房服务基本对话

 

 

1、房间太暗，要求换灯

 

A: Good evening. What can I do for you?

 

晩上好，我能为您做些什么?

 

B: Yes. The light in this room is too dim.Please get me a brighter one.

 

是的。这房间里的灯光太暗了。请绐我换个亮点的。

 

A: Certainly. Do you mind if I move yourthings?

 

当然可以。我动一下您的东西可以吗?

 

B:Oh, no. Go ahead.

 

哦，可以，你动吧。

 

A:Thank you...How is the light now?

 

谢谢……现在怎么样?

 

B:It's much better now. Thank you.

 

比原来亮多了，谢谢。

 

2、叫醒服务

 

A:Room service，how can I help?

 

您好客房服务，有什么需要为您服务的?

 

B: I need a wake-up call tomorrow at 7:30.

 

请明天早上6点半用电话叫醒我。

 

A: Sure. What's your room number，please?

 

可以，您的房间号码是多少?

 

B:It’s 6001.

 

6001

 

3、把自己锁门外了

 

A：Reception. May Ihelp you?

 

这里是服务台，我可以帮上什么忙吗?

 

B：Yes. I locked myselfout. May I borrow a duplicate key for Room 201?

 

是的。我把自己锁在门外了。我可以借一把20l号房的备用钥匙吗?

 

A：Certainly. Where areyou now?

 

没问题，您现在在哪儿呢?

 

B：I'm right outside myroom.

 

就在我房间外面。

 

A：OK. Please waitwhere you are. I'll send someone up to help you.

 

好的，您就在那儿等一下，我会派人上楼去帮助你。

 

4、请求加床

 

A：May I have an extra bed put in my room tonight? A friend is coming tovisit.

 

请问今晩我的房间里能否附加一张床?有一位朋友来访。

 

B：I'll check to see if we have one available.

 

让我检查一下是否有一张空床。

 

B:Yes, we have aextra bed. However we will have to charge you RMB100 extra for the additional bed, is that OK?

 

是的，我们现在有多余的床，但是将会收您100元加床费，可以么?

 

A: OK, I see. Could you help me send it to my room? It’s 6001.

 

好的我知道了请把它送到我的房间，6001.

 

B: Sure, we willsend it as soon as possible... Here’s the extra bed. Where would you like it?

 

没问题，我们会尽快为您送达...这是附加的床，请问要放在哪里?

 

A: Over there bythe window.

 

请放在那边窗户旁边。

 

B: Okay.

 

好的。

 

5、借蚊香

 

A: Room service, what can I help?

 

客房服务，有什么需要帮助的么?

 

B: Could you send me some electrical mosquito incense? I can't sleep well.

 

能帮我送点蚊香么?我睡不好。

 

A：Sure，what's your room number please?

 

好的，您的房间号是?

 

B：It’s 6001.

 

6001

 

6、洗衣服务

 

A: I'd like to ask for the laundry service.

 

麻烦你替我把衣服拿去洗一下。

 

B: Well, just put your stuff in the laundrybag and put it outside your room.

 

好的，请把衣服放到洗衣袋内，然后把洗衣袋放到门外。

 

7、干洗衣服

 

A： Guest RoomServices. Can I help you?

 

房务部。要我帮忙吗?

 

B： Hello.I have adress that needs dry cleaning. I spit some wine on it and I needto wear it thisevening.

 

喂，是的。我有一件衣服需要干洗。我把酒溅在衣服上了，可是我今晚要穿的。

 

【同类问句】：

 

I have some shirts that need laundering,and I'd like my suit pressed.

 

我有几件衣服要洗，我的西服也需要熨一下。

 

A: We can have it dry cleaned and back toyou in one hour. Is that early madam?

 

我们可以干洗，一小时后给您送去。那样来得及吗，夫人?

 

B: Oh yes, we're not leaving until 7:30.

 

噢，来得及。我们7点半才走。

 

A: I'll send someone up in the next fiveminutes to pick up the dress madam.

 

5分钟之内我派人来取衣服，夫人。

 

8、打扫房间

 

A：I'd like to have myroom cleaned. Would you please send a maid here right now?

 

我想请人打扫下我的房间,能叫个服务员过来吗?

 

B：OK. Someone will bethere right away.

 

好的，马上就到。

 

A：Thank you.

 

谢谢。

 

 

附：酒店常用单词

 

1、房 型

 

单人间 Single Room
 

双人间 Double Room

 

大床间 King Size & Queen Size Room

 

标准间 Standard

 

标准间单人住 TSU(Twin for Sole Use)

 

三人间 Triple

 

四人间 Quad

 

套间 Suite

 

公寓 Apartment

 

别墅 Villa

 

经济间 Economic Room

 

普通间 Standard Room

 

高级间 Superior Room

 

豪华间 Deluxe Room

 

商务标间 Business Room

 

行政标间 Executive Room

 

行政楼层 Executive Floor

 

城景房 City View Room

 

园景房 Garden View Room

 

海景房 Sea View Room

 

湖景房 Lake View Room

 

不限房型 Run of the House

 

无烟标准间 Non Smoking

 

残疾人客房 Handicapped Room

 

带厨房客房 Room with Kitchen

 

相邻房 Adjoining Room

 

2、酒店部门

 

Executive Officet 行政办公室

 

Human Resources Dept.人力资源部

 

Front Office 前厅部

 

Housekeeping Dept. 管家部

 

Food & Beverage Dept. 餐饮部

 

Recreational Dept. 康乐部

 

Financial Dept. 财务部

 

Sales Dept. 市场营销部

 

Security Dept. 保安部

 

Engineering Dept. 工程部

 

Room Service Dept. 房间服务部

 

information desk 问讯处

 

reception office 接待室

 

newsstand 售报处

 

shop 小卖部

 

bar 酒吧间

 

lounge 休息厅

 

roof garden 屋顶花园

 

billiard-room 球房

 

dining-room, dining hall 餐厅

 

cloak-room 行李房/存衣处

 

3、家具、设备

 

锁lock

 

门把door knob; Door handle

 

门环door knocker

 

安全钩safety door hook

 

沙发sofa

 

椅子chair

 

茶几 tea table; end table

 

床头柜night table/stand

 

挂钩hanger

 

书桌desk

 

书橱bookcase

 

书架bookshelf

 

橱柜 cabinet

 

衣柜wardrobe

 

圆桌round table

 

写字台writing desk

 

抽屉drawer

 

行李架luggage rack

 

壁橱closet

 

五斗橱chest of drawers

 

帽架hat rack

 

小地毯rug

 

大地毯carpet

 

电扇 electric fan

 

空调air-condition

 

蚊香mosquito incense

 

电热水壶electric kettle

 

吊灯swag lamp; pendant light

 

日光灯fluorescent lamp

 

台灯desk lamp

 

床头灯bedside lamp

 

落地灯floor/standard lamp

 

壁灯wall lamp

 

灯罩lampshade/smokebell

 

灯泡bulb

 

罗口灯泡screw-type bulb

 

卡口灯泡bayonet-type bulb

 

开关switch

 

插座socket

 

湿度调节器electric humidifier

 

插头plug

 

床头柜灯night stand lamp

 

梳妆灯dresser lamp

 

天花板吊灯ceiling lamp

 

冰箱fridge

 

床头柜电钮板panel

 

门前的擦鞋棕垫door-mat

 

茶杯Tea cup

 

水杯Water cup

 

酒杯Wine cup

 

烟缸Ashtray

 

4、床上用品

 

bed frame 床架

 

mattress 床垫

 

bed pad 床软垫

 

cushion 靠垫，垫子/床垫

 

mat 席

 

quilt 被子

 

blanket 毯子

 

sheet 床单

 

bedspread 床罩

 

cotton terry blanket 毛巾被

 

pillow 枕头

 

pillowcase 枕套

 

bedding 被褥

 

5、卫生间用品

 

toilet roll, toilet paper, toilet tissue 卫生纸

 

perfume 香水

 

good-night towel 晚安巾

 

towel rail, towel rack 毛巾架

 

towel 毛巾

 

face towel 面巾

 

bath towel 浴巾

 

bathrobe 浴袍

 

evening gown 睡袍

 

lady’s sanitary 女士卫生袋

 

shower cap 淋浴帽

 

nail file 指甲挫

 

razor 剃须刀

 

comb 梳子

 

bath foam 沐浴露

 

cosmetics 化妆品

 

detergent 清洁剂

 

clothes-line 晾衣绳

 

sponge 海绵

 

soap 香皂

 

tooth paste 牙膏

 

tooth powder 牙粉

 

tooth brush 牙刷

 

Tooth cup 漱口杯

 

bathroom 浴室

 

bath tub 浴盆

 

tap; faucet 水龙头

 

shower nozzle 喷头

 

shower bath, shower 淋浴

 

dressingtable 梳妆台

 

mirror 镜子

 

washbasin 洗脸盆

 

toilet, lavatory, washroom 卫生间

 

toilet pot; toilet bowl 马桶

 

plunger 橡皮塞子

 

toilet water tank cover 马桶水箱盖

 

bath mat 花洒浴室防滑垫

 

6、行李房

 

bell service 行李房

 

luggage store-room 行李寄存处

 

trunk dock 行李装卸处

 

baggage cart 行李车

 

label tab 行李标签

 

small baggage (luggage) 小行李

 

brief case 公事包

 

traveling bag 旅行袋

 

hand bag; grip sack 手提包

 

package 包裹

 

small trunk 小箱子

 

suit-case 手提箱

 

cosmetic case;toilet case 梳妆小提箱

 

suit bag 衣服袋

 

carton 纸盒

 

cardboard box 硬纸盒(箱)

 

shoulder bag 背囊(旅行背袋)

 

personal articles 自用物品

 

contraband 违禁物品

 

NO BUMPING; NO SHOOT 切勿投掷

 

NO NOT DROP 切勿坠落

 

NO NOT CRUSH 切勿压挤

 

USE NO HOOKS 勿用手钩

 

FRAGILE 易碎物品

 

HANDLE WITH CARE 小心轻放

 

GLASS(WITH CARE) 小心玻璃

 

LIQUID 液体物品

 

INFLAMMABLE ERISHABLE 易燃物品

 

EXPLOSIVES 爆炸物品

 

strap already broken (束)带已断

 

KEEP DRY 勿受潮

 

KEEP UPRIGHT 勿倒置

 

DON’T TURN UPSIDE DOWN 切勿倒倾

 

break to pieces 敲碎

 

crush 压碎

 

smash 击碎

 

breakage 破损物

 

already strapped 已捆扎

 

rope already broken 绳已断