一、信用卡相关

1．您的信用卡是被ATM机吞了吗？

Is your credit card swallowed by ATM?

2．如果30秒之内不将卡取走，您的卡将会被ATM机收回。

Your credit card will be swallowed by ATM if you don’t retrieve it in 30 seconds.

3．请您不要着急，出现这种情况我们可以帮助您联系ATM机的所属银行。

Don’t worry, we could contact the bank of the ATM for you.

4．取卡需要您本人带着护照去银行办理。

To get you card back, you have to go to the bank with you passport.

5．您可以联系信用卡的发卡银行询问情况。

You could contact the issuing bank for information.

6．每天下午银行都会来人对ATM机进行维护，并补充现金。

The ATM is maintained by the staff of the bank every afternoon, and they will put money in it.

7．您从ATM机中取出的本地货币是按当日汇率兑现的。

The local currency you withdraw from ATM is cashed in at the exchange rate of the day you withdraw it.

8．我们将从您的信用卡中要出2000元的授权作为押金。

Please give us the authorization of 2000 Yuan from your credit card as the deposit.

9．请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。

Please believe in the good reputation of our hotel. We will return the authorization to you later.

10．实在是对不起，我们为您办理退款手续，退款将会回到您的信用卡帐户中。

Sorry. We will help you to finish the refundment procedure. The money will be refunded to your credit account.

11．由于银行间的通讯问题，余款可能会在几天后返回到您的帐户中。

Due to the communication problem between banks, the left amount will be refunded to your account in a couple of days.

12．您可以用信用卡直接从ATM机中提取现金。

You could withdraw cash from ATM with your credit card.

13．酒店有规定信用卡或借记卡退帐不能退还现金。

The rule of the hotel says that credit card or debit card payment cannot be rufunded in cash.

二、现金兑换

1．对不起，这张纸币有破损（污迹），我们无法为您兑换。这是酒店的规定，希望您能理解并配合我们的工作。

I’m sorry, this bank note is damaged(smeared), so we couldn’t help you to exchange it. This is the rule of our hotel. Thank you for your understanding.

2．我们能保证从酒店兑换出的现金全部是真的，因为每张纸币在给客人前我们都会用验钞机检查。

We guarantee that the cash changed by our hotel is genuine. We have closely examined it before we change it to the customer.

3．您应该当时检验核对现金的数量与真伪，因为现金一旦离开前台我们将不再担负任何责任。

The genuineness and amount of the cash should be checked as soon as you get it. I’m afraid we bear no responsibilities for that after you leave the Front Desk.

4．对不起，酒店不能为您兑现旅行支票，您可以去银行办理。

Sorry, traveler’s check are not allowed to be cashed in our hotel. You could have this service in the bank.

5．对不起，验钞机检查出您这张纸币可能是假的，我们不能为您兑现。

I’m sorry, we really want to help you exchange your money，but the machine says this paper money is fake. We can’t help you to change it.

6．我们只能兑换外汇牌上的这些外币，其它外币您可以去银行兑换。

We can only change the foreign currencies listed on the foreign currency board. If you have other currencies to change, please go to the bank.

7．对不起，外币兑换服务只提供给住店客人。

I’m sorry, the exchange service is only provided to the customer living in our hotel.

8．对不起，工作人员正在进行外币结算，请您稍等一会儿。

I’m sorry, the staff is clearing the currency, please wait a moment.