很高兴Hotel English推出的语音版英语情景对话得到了大家的好评，同时，我们也收到了很多同学的留言，希望多出一些投诉处理方面的对话，小编立马录了个投诉处理系列的，希望大家喜欢。如果你有想要学习的酒店英语内容，小编欢迎同学们在评论里留言或者给我们来消息。祝大家学得开心!

 

complaint 1

 

来自国宾人

 

Guest：Excuse me, I would like to make a complaint.

 

你好，我要投诉你们酒店。

 

Receptionist : What seems to be the problem, madam?

 

出了什么问题呢?女士。

 

Guest: Well, we’re regular guests at your hotel, but I’m about to change my mind about ever staying here again! The service is terrible. I’ve had to ring housekeeping every day to ask them to clean my room. My company pays good rates for me and my colleagues to stay at your hotel, so a dependable cleaning service is the least we expect!

 

我是你们酒店的常客，但是我打算换酒店，以后再也不住在这了。服务太差了，我每天都要打电话给客房部让他们来打扫我的房间。我的公司付了一笔不小的费用给我和我的同事住在这家酒店，我们想要一个正常可靠的清洁服务不过分吧!

 

Receptionist: First of all, I’d like to apologize on behalf of our hotel. So, if I understand you correctly, you had to call each day to get your room cleaned?

 

首先，我想代表我们酒店表达我最深的歉意。如果我理解的没错，你每天都要打电话给客房部叫他们清理房间吗?

 

Guest: That’s right.

 

是的。

 

Receptionist: Would you mind giving me some details? If I could just have your name, room number, what time you called and who you spoke to exactly.

 

您介意告诉我更多信息吗?您能告诉我您的名字和房间号，以及是什么时候给客房部打电话，和谁通话的呢?

 

Guest: My name is Alex Jones from room 1124, I have been calling every morning. I do not remember who I spoke to.

 

我叫Alex Jones, 住在1200房。我过去几天都是早上打电话去的，我不记得我是和谁通话的了。

 

Receptionist: Ms Jones, I’ll speak to housekeeping straight away. Apologies for the inconvenience , I would like to offer you free voucher for two nights stay on your next visit. You can use it any time you like.

 

Jones女士，我会马上和客房部沟通。我确保不会再发生这样的事情了。为了弥补给您造成的不便，我想给您提供未来2晚的免费入住。我把这个券给您，您可以随时使用。

 

Guest: Oh, that’s great! I am glad that we could work this out. We will definitely come back here again.

 

哦这样好的，我很高兴我们可以把这个事情解决了，我们之后还会来住的。