出租情况；在有空房情况下，为客人确认更改预订并填写预订更改单；重复并记录更改内容及预订代理人的姓名及联系电话；
３、存档：将原始预订单找出；将更改的预订单放置上面订在一起；按日期存档；
４、未确认预订的处理：如果客人需要更改的内容　是日期，饭店客房已订满，应及时向客人解释；告知客人预订暂时放在后补名单上；如果饭店有空房时，及时与客人联系；

1、接到取消预订信息：询问要求取消预订客人的姓名、到达日期、离开日期及取消的原因
２、确认取消预订：记录取消预订人或预订代理人的姓名及联系电话；
３、处理取消预订：感谢预订人将取消预订要求及时通知饭店；询问客人是不要做下一个阶段的预订；将预订取消的信息输入电脑；

USEFUL EXPERSSIONS FOR RESERVATION
-What was the date of the reservation?
-I’m afraid we have no record of a reservation in your name. When did you make the reservation?
-I’m afraid we have no record of a reservation for that date in your name.
-Shall I make a reservation for you?
-Is this a new reservation or a confirmation call?
-Do you have a reservation or do you wish to make one?
-Do you remember the name of the reservation clerk?
-Do you remember the name of the clerk who accepted the reservation?
-In whose name was the reservation mad 阅读更多相关知识，返回【 酒店英语 】栏目列表