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星级酒店英语培训

来源:职业餐饮网 发布时间:2010年12月11日 点击数: 收藏 讨论交流

The Bellman行李员
Bringing the guest to the front desk 将客人引至前台
B: Good evening, Sir. Welcome to our hotel.
G: Thank you.
B: How many pieces of luggage do you have?
G: Just these three.
B: Two suitcases and one bag. Is that right?
G: Yes. That’s all.
B: I’ll show you to the Front Desk. This way. Please I will put your bags by the post over there.
G: I see. Thank.
B: Another bellman w
ill show you to your room when you have finished checking in.
G: O.K. Fine.
B: Please enjoy your stay.
Carrying baggage for F.I.T. 为散客提行李
B: Good evening, madam and sir. I’m the bellman,
Mr. Bellow and Mrs. Bellow: Good evening.
B: Very glad to have you here. I’ll carry the baggage up to your room.
G: Thank you.
B: Let me carry your baggage. Are these all yours?
G: Four pieces, Henry?
G: Yes.
B: Allow me, madam. Leave it to me, I’ll do that for you.
G: Thanks.
B: It’s my pleasure. This way, please.
Here we are. Please take this elevator to the ninth floor.( The floor attendant will meet your elevator entrance there and show you
to Room 908.) I’ll take the baggage elevator and get your suitcases up to the room.
G: Very good. See you then.
B: See you.
Carry baggage for group 为团队提行李
B: Excuse me, sir. May I take your
luggage for your group? How many piece of luggage do you have?
G: Ten piece.
B: Oh, one is missing. Let’s check it. May be it’s still on the bus.
G: That’s it. I forgot to bring it down.
B: Don’t worry about it let’s inquire of the China International Travel Service about your luggage. Sir, your luggage is on the
way now. You can wait in your room when it arrived at the hotel we will send it to your room.
G: Thank you very much.
B: It’s my pleasure. And the luggages of your group will be delivered to your rooms within ten minutes. Hope you enjoy your stay
at our hotel.
G: I certainly will.
Depositing Bags 寄存行李
G: I’d like to leave this with you.
B: Certainly, ma’am. Is there anything valuable or breakable in your bay?
G: No.
B: Thank you, here is your tab No.33.
G: When does the cloakroom close?
B: This cloakroom is open until
9:00 p.m.(24 hour)
G: I see. Thank you.
B: You’re welcome.
Mail service 邮寄服务
G: I will to send an airmail letter to New York. Please?
B: Yes, have you suck on the stamps yet?
G: No. I need to buy some.
B: Two yuan and sixty fen.
G: Overweight?
B: Yes.
G: Here is the money.
B: Thank you. Here are your stamps. Please stick them on together with the Air mail sticker on the front of the envelope.
G: All right. One more thing, I want to send a telex and a fax to New York. Can you arrange it for me?
B: Oh, yes sir. We have telex and fax service in our hotel. Would you please go to the business center? You can send your telex and
fax there.
G: Well, I’ll be going there. Thank you for your information.
B: You are welcome.

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